Shipping Policy

Last Updated: October 31, 2026

Denovelle aims to provide customers in the United States and selected European countries with a straightforward and transparent shipping experience.

This Shipping Policy explains our order processing procedures, estimated delivery times, and shipping-related information.

1. Shipping Destinations

We currently offer shipping to the United States and selected European countries where shipping is available.

Available destinations will be displayed during checkout.

Shipping availability may depend on the destination, product, and fulfillment arrangements.

If your destination is unavailable at checkout, please contact our customer service team for assistance.

2. Shipping Costs

Standard shipping is free for eligible orders.

Any applicable shipping charges, additional delivery services, or special shipping fees will be displayed at checkout before payment is submitted.

The final order total will be shown before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time includes order verification, preparation, and shipment arrangements.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

4. Estimated Delivery Time

Our estimated standard delivery schedule is:

Order processing time: 1–3 business days.
Estimated transit time after shipment: 5–8 business days.
Estimated total delivery time: 7–15 business days.

Delivery estimates are calculated in business days where applicable and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs procedures, public holidays, and other circumstances outside our reasonable control.

The delivery estimate for your destination may also be displayed at checkout.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing relevant purchase information.

Once your order has been shipped and tracking information becomes available, we will provide tracking details through the contact information associated with your order.

Please allow time for tracking information to become active after the carrier receives the shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.

7. Delayed or Missing Shipments

Although we work to meet estimated delivery times, delays may occur due to:

Carrier operational issues.
Severe weather.
Public holidays.
Customs inspections.
Incorrect or incomplete shipping information.
Other unforeseen delivery circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the tracking information and assist with the appropriate next steps.

Nothing in this policy limits any mandatory delivery rights under applicable consumer protection laws.

8. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other government-imposed charges may apply depending on the destination and applicable regulations.

The treatment of these charges will be determined by the shipping arrangement and the information displayed at checkout.

Unless clearly stated otherwise, customers may be responsible for applicable import charges where permitted by law.

Any applicable taxes collected at checkout will be displayed before payment is submitted.