Refund Policy

Refund and Return Policy

Last Updated: October 31, 2026

At Denovelle, we want customers in the United States and our supported European markets to have a clear and straightforward return experience.

Please review the following policy before requesting a return or refund.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return, items should:

Be unused and unworn.
Be in their original condition.
Have original tags and labels attached, where applicable.
Include original packaging where reasonably available.
Not show signs of washing, damage, alteration, or excessive wear.

Clothing may be tried on for fit and inspection, provided it remains in a returnable condition.

Items that do not meet these requirements may not qualify for a standard return, subject to applicable consumer protection laws.

2. European Consumer Withdrawal Rights

For customers in the European Union and other applicable European markets, statutory consumer withdrawal rights may apply.

Where applicable, consumers have a legal right to withdraw from certain distance purchases within 14 days of receiving the goods, without giving a reason.

Our 30-day return period is intended to provide an additional return opportunity and does not reduce or replace any mandatory statutory rights.

Where applicable, statutory exceptions and requirements will be respected.

3. How to Request a Return

To start a return, contact our customer service team:

Email: lakishakalemba83112@hotmail.com

Please provide:

Your order number.
The email address used when placing the order.
The product you wish to return.
The reason for the return.

If an item is damaged, defective, or incorrect, please include clear photographs when possible.

Our team will review your request and provide return authorization and instructions.

Please do not send items back before receiving return instructions.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs unless otherwise required by applicable law or expressly stated by us.

If an item arrives damaged, defective, or incorrect due to our fulfillment error, please contact us.

We will review the situation and provide an appropriate resolution, including return shipping arrangements where applicable.

For statutory withdrawal returns, return shipping costs will be handled in accordance with the applicable consumer protection laws and the information provided before purchase.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return is due to our error.

5. Refund Eligibility and Processing

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

We generally aim to process approved refunds within 5–10 business days. The actual posting time may depend on your bank, card issuer, or payment provider.

For statutory withdrawal requests, refunds will be processed within the time limits required by applicable law.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Photographs of the affected item, if available.

We will review the information and work with you to determine an appropriate solution, which may include a replacement or refund.

Nothing in this section limits your statutory rights relating to defective or non-conforming goods.

7. Exchanges

If you need a different size, color, or style, please contact our customer service team.

Exchanges are subject to product availability.

If an exchange cannot be arranged, you may request a return under the applicable return conditions and place a new order.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can generally only be accommodated before the order has been processed for shipment.

Once an order has been shipped, it cannot be canceled through our order processing system. You may instead exercise any applicable statutory withdrawal or return rights after delivery.